Refund and Return Policy
At Laptop Mountain, we strive to ensure your complete satisfaction with our products. To provide you with a hassle-free experience, we have established the following refund and return policy:
1. Refund Time:
You are eligible for a full refund within 30 days of the purchase date. Our 30-day refund policy gives you ample time to thoroughly evaluate your laptop and assess its suitability. During these 30 days you can return the laptop for any reason. There will be no restocking fee for defective laptops. If any parts or accessories are missing a restocking fee will be applied to cover the cost of replacement. If you simply return the laptop because you don't want it then a 15% restocking fee will be charged.
We stand behind the quality of our laptops and offer a 1-year warranty on all parts, except the battery. Our warranty covers any manufacturing defects or technical issues that may arise within the first year of your purchase.
3. Refund Method:
Once we receive the returned item, the refund will be processed and sent back to your original payment method. You can expect a prompt refund as soon as the return is approved.
4. Product Condition:
To be eligible for a full refund, the laptop must be in the same condition it was sent to you. Please ensure that the laptop and charger are thoroughly wrapped with ample bubble wrap to prevent any damage during transit. This will help ensure that you receive a full refund.
5. Initiating a Refund:
If you wish to return your laptop within 30 days of receiving your order, please send a message to email@example.com with "Return" in the subject line. In the message, briefly describe the reason for the return and any issues you may be experiencing. Rest assured that our customer support team will respond to your message within 24 hours.
6. Shipping Charges:
You are responsible for shipping the laptop back to us. Below, you will find the return address for your convenience. The return address and instructions will also be included in the return email.
2500 S Abilene St
Aurora, CO 80044
We Value Your Satisfaction:
Your satisfaction is our priority, and we want to ensure that you have a smooth and satisfactory experience with Laptop Mountain. If you have any further questions or concerns regarding our refund and return policy, please feel free to reach out to us at any time.
Thank you for choosing Laptop Mountain!